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Registrations and payments can be made through online booking up to 12 days before the start of a WSET course or until places are sold out (read more under "cancellation and refund policy": https://planselwineschool.com/
If you represent a company and wish to schedule a customised course, please send an email to wine-school@plansel.com. A minimum of 6 students is required.

The study materials for the WSET Level 1 and Level 2 Award in Wines will be sent to the address in Mainland Portugal indicated by the student on the registration form. For both levels, materials will be dispatched no later than two weeks before the course begins.
Should the materials be returned due to non-receipt at the indicated address, additional shipping costs will be charged. For students outside Mainland Portugal, it is assumed that an eBook will be sent at no extra cost, pending further information. Once the eBook has been requested, should the student wish to have the physical book, they will need to purchase it separately. The delivery cost for physical materials sent abroad will be provided on a case-by-case basis.

Participation in the exam is only possible upon presentation of a valid identity document (ID card/Passport).
If a valid photo ID is not presented before the exam, the candidate will not be admitted to take it, and the request for a new exam must be paid for by the candidate themselves.
If the candidate misses the exam, they will also have to pay for a new exam if they wish to take it; if they do not intend to take the exam, the company will not refund any amounts paid.

In all courses taught by Plansel International Wine School, wines containing alcohol and potentially allergenic compounds, such as sulfites, will be served. Plansel International Wine School is not responsible for allergic reactions resulting from the tasting and consumption of wine.

All students consent to Plansel International Wine School transmitting their personal data to WSET (London) including name, date of birth, and email address. By doing so, you also authorise WSET to contact you directly.

Plansel International Wine School has the following policies, which can be requested:
- Conflict of Interest Policy,
- Diversity and Equity Policy,
- Privacy Policy,
- Complaints and Grievances Policy,
- Appeals Policy,
- Reasonable Adjustments Policy,
- Special Considerations Policy.
If a student has any special needs, they must inform Plansel International Wine School at the time of enrollment and, at the latest, four weeks before the exam.

1. Cancellation by the student
- In case of cancellation by the student before the registration deadline:
The student must send an email to wine-school@plansel.com stating their intention to cancel. Plansel International Wine School will confirm receipt of the request within 2 working days.
If you do not receive confirmation, please contact Plansel International Wine School in person or by phone at (+351) 266898920 / (+351) 910223703.
Without confirmation of acceptance from Plansel International Wine School, there will be no right to a refund. From the amount to be refunded, an administrative fee corresponding to the cost of study materials and their respective shipping costs will be deducted, should these have already been dispatched.

If you wish to reschedule the same course for a different date, there will be no additional costs provided the request is made up to 10 days before the exam date. After this period, an administrative fee may be charged for the date change, as well as for the administrative payment of a new exam to the WSET.
The registration may also be transferred to another student, subject to an email request (wine-school@plansel.com) by the registration deadline.
Plansel International Wine School will confirm the new registration as soon as the respective form is received. If the study materials have not yet been sent, Plansel International Wine School will send them to the new student. If the materials have already been sent, it is the responsibility of the original student to hand them over to the new student or cover the shipping costs.

2. In case of cancellation by the student after the registration deadline
The student can no longer request a cancellation or refund.
If the cancellation occurs due to circumstances such as illness, accident, change of residence, or pregnancy, the course may be rescheduled for another date or location upon payment of a fee of 50% of the original price.

3. In case of postponement or cancellation by Plansel International Wine School
Plansel International Wine School reserves the right to postpone or cancel a course up to 15 days before the start date, in the event that the minimum number of students is not met or due to exceptional circumstances. If the course is postponed, Plansel International Wine School will inform the candidates of the new dates. In case of cancellation, the candidate will receive a full refund of the registration fee if they return the study materials to Plansel International Wine School, or will receive a refund of the registration fee minus the cost of the study materials, should they choose to keep them.

4. Students have the right to cancel their registration without additional fees up to 10 days before the course begins.
Plansel Wine-School also reserves the same right of cancellation.
If the course is confirmed and the student does not attend, Plansel will not provide a full (100%) refund of the amount. However, the student may reschedule their participation subject to a 50% penalty on the price to book a new date.
Registrations are accepted until the last day — both for special courses and level 1 — subject to availability. This means that places are limited and Plansel International Wine School may not be able to accept last-minute registrations; however, it is always recommended to check availability.